Privacy Policy
Exoogen Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.exoogen.com or that you make a purchase there.
By continuing to browse the Exoogen website, you consent to the terms and conditions for processing customer data. By providing this consent, you confirm that you have read and understood our privacy policy below.
We may change this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Exoogen may therefore update its Privacy Policy at any time to comply with, for example, current legal and regulatory practices.
1. PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
1.1 Device Information:
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
COOKIES
Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to allow them or not.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.
cart, unique identifier, persistent for 2 weeks, stores information about your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined If the store has a password, this is used to determine if the current visitor has access.
- “Log files” track Site activity and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files that record information about how you browse the Site.
1.2 Order Information
When you make or attempt to make a purchase through the Site, we collect certain information from you, including: your first and last name, age, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as “Order Information.”
2 Purpose of personal information
When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
2.1 How do you use our personal information?
We use the order information we collect through the information the customer provides to us on the site to process and/or finalize any order placed. This information is used to process your payment information, arrange for the shipment of your order and provide you with invoices and/or order confirmations.
We also use this Order Information to: communicate with you; assess potential fraud or risk; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information (in particular, your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).
2.3 Sharing your personal information
We share your personal information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about Shopify's use of your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite.
We also use Google Analytics to better understand how our customers use the Site – to learn more about Google’s use of your Personal Information, please visit: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Personal information is shared for commercial purposes with our payment system (Stripe) and our carrier (La Poste).
To learn more about Stripe's use of your personal information, please visit: https://stripe.com/fr/privacy
To learn more about how La Poste uses your personal information, please visit the following page: https://www.laposte.fr/donnees-personnelles-et-cookies
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Please note that we do not alter our Site's data collection and use practices when we detect a "Do Not Track" signal from your browser.
3 COOKIES
3.1 Cookies enabling the store to function
_ab allowing access to the administrator interface duration 2 years
_secure_session_id allowing navigation in the store duration : 24h
_shopify_country allowing payment duration: during the current session
_shopify_m allowing management of customer privacy settings duration: 1 year
_shopify_tm allowing management of customer privacy settings duration: 30 minutes
_shopify_tw allowing management of customer privacy settings duration: 2 weeks
_storefront_u allowing the updating of customer information duration: 1 minute
_tracking_consent to adjust tracking preferences duration: 1 year
c allowing payment duration: 1 year
basket allowing the shopping cart duration: 2 weeks
cart_currency allowing the shopping cart duration: 2 weeks
cart_sig allowing payment duration: 2 weeks
cart_ts allowing payment duration: 2 weeks
cart_ver allowing the shopping cart duration: 2 weeks
payment for use of payment duration: 4 weeks
checkout_token allowing payment duration 4 weeks
dynamic_checkout_shown_on_cart allowing payment duration: 30 minutes
hide_shopify_pay_for_checkout allowing payment duration: during the session
keep_alive allowing customer location duration: 2 weeks
master_device_id linked to store identifiers duration: 2 years
previous_step: allowing payment duration: 1 year
remember_me allowing payment duration: 1 year
secure_customer_sig linked to customer identifiers duration: 20 years
shopify_pay allowing payment duration: 1 year
shopify_pay_redirect allows payment duration: 30 minutes, 3 weeks or 1 year
storefront_digest linked to customer identifiers duration: 2 years
tracked_start_checko allowing payment duration: 1 year
checkout_one_experiment allowing payment duration: during the session
3.2 Data analysis and reporting cookies
_landing_page for landing page tracking duration: 2 weeks
_orig_referrer for landing page tracking duration: 2 weeks
_s for data analysis by Shopify duration: 30 minutes
_shopify_d for data analysis by Shopify duration: during the current session
_shopify_fs for data analysis by Shopify duration: 30 minutes
_shopify_s for data analysis by Shopify duration: 30 minutes
_shopify_sa_p for data analysis by Shopify duration: 30 minutes
_shopify_y for data analysis by Shopify duration: 1 year
_y for data analysis by Shopify duration: 1 year
_shopify_evids for Shopify analytics duration: during current session
_shopify_ga by Shopify and Google Analytics Duration: During the current session
The length of time a cookie remains on your device depends on whether it is a "session" or "persistent" cookie. Session cookies remain until you stop browsing our site, while persistent cookies remain for between 1 minute and 24 months from the time they are downloaded to your device.
You can choose to manage cookies.Managing or deleting cookies may impact your user experience and interfere with the normal operation of our site. Generally, browsers automatically accept cookies. However, you can accept, manage, or delete them using your browser's "preferences" in the "privacy, confidentiality, and site data" interface. To learn more about managing cookies on your browser, you can consult sites such as www.allaboutcookies.org
4. YOUR RIGHTS
EXOOGEN undertakes to use Customers' confidential information only in the context of operating its Site.
In accordance with the law of January 6, 1978, amended by the law of August 6, 2004, concerning the protection of individuals with regard to the processing of personal data, the Client has a right to access and rectify personal data concerning him/her contained in Exoogen's files. The rights concern the right of access, rectification, erasure, opposition, portability and limitation of processing).
All requests should be sent by email to exoogen.store@gmail.com
or by email to the following postal address: 2 rue du port, 31360 Boussens, France, France
If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided below.Additionally, if you are a European resident, please note that we process your information in order to fulfill our contractual obligations to you (for example, if you place an order on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
5. DATA RETENTION
When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete it. To comply with our legal obligations, requests from administrative or judicial authorities, and/or for statistical research purposes, we may archive your data under the terms of applicable laws.
Minimum age requirement to use the Exoogen site:
The Site is not intended for individuals under the age of 18.
CONTACT US
To learn more about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at exoogen.store@gmail.com, or by mail to the following address:
2 rue du port, 31360 Boussens, Haute-Garonne, France